Try free for 07 days. No credit card required. Billed Annually
/ Per Seat / Per Month
Perfect for Startups
/ Per Seat / Per Month
Perfect for Small Team
/ Per Seat / Per Month
Perfect for Business
Try free for 07 days. No credit card required.
Perfect for Startups
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
Perfect for Small Team
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
| Shopify Store Integrate seamlessly with Shopify for efficient e-commerce management and support. | Woocommerce Store Leverage WooCommerce integration for enhanced e-commerce features and customer support. |
| Whitelabel & CNAME Customize your domain name for branding consistency and enhanced professional appearance in client interactions. | Zapier Integration Connect and automate workflows between your platform and hundreds of other services with Zapier integration. |
Perfect for Business
| Ticketing System Track and manage customer issues and requests efficiently with our ticketing system. | Eva Ai Chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. |
| Shared Inbox Manage team emails together in one place for streamlined communication. | Eva Ai Assistant Generate quick answers and sentiment analysis with Eva, your AI-powered assistant. |
| Unlimited Articles Create and expand your own support documentation with unlimited article capacity. | Workflow Automations Streamline your team's processes by automating repetitive tasks and workflows. |
| Knowledge Base Build a custom knowledge base to assist and inform your customers effectively. | Saved Replies Store and use pre-written replies for efficient and consistent responses to frequent inquiries. |
| Facebook Integrate your Facebook Page to manage interactions and enhance customer engagement. | Whatsapp Offer support and engage with customers directly through WhatsApp integration. |
| Instagram Leverage Instagram integration for customer support and marketing opportunities. | Webhook Create custom integrations and automate data transfer with Webhook connectivity. |
| Shopify Store Integrate seamlessly with Shopify for efficient e-commerce management and support. | Woocommerce Store Leverage WooCommerce integration for enhanced e-commerce features and customer support. |
| Whitelabel & CNAME Customize your domain name for branding consistency and enhanced professional appearance in client interactions. | Zapier Integration Connect and automate workflows between your platform and hundreds of other services with Zapier integration. |
Try free for 14 days. No credit card required. Billed Annually
Connect your inbox, Support tickets, and Help center into a Single Dashboard, AI-enhanced workspace for better efficiency, Smart Ai Assist for teams.
| Features | Startup | Team | Business |
|---|---|---|---|
| Email Address Link your email to seamlessly integrate customer communications into the support platform. | 5 Email Address | Unlimited | Unlimited |
| Tickets Track and manage customer issues and requests efficiently with our ticketing system. | Unlimited | Unlimited | Unlimited |
| Customers Easily access and manage customer profiles, history, and interactions. | Unlimited | Unlimited | Unlimited |
| Basic Chatbot Automate responses to common queries using our basic chatbot, enhancing customer service efficiency. | |||
| Workflow Automation Streamline your team's processes by automating repetitive tasks and workflows. | |||
| Conversation views Customize how you view and manage customer conversations for improved organization and tracking. | |||
| Macros Save time by using macros to quickly respond to common queries with predefined answers. | |||
| Office Hours Set and display your team's availability to manage customer expectations for response times. | |||
| Custom Fields Tailor your ticket forms with custom fields to gather specific information from customers. | |||
| Ticket Form Collect essential customer information and queries through customizable ticket submission forms. | |||
| CSAT Build custom filtered views to monitor conversations in real time. | |||
| SLA Build custom filtered views to monitor conversations in real time. | |||
| Dynamic conversation status Keep track of conversation stages with dynamic status updates, from 'Open' to 'Resolved'. | |||
| Saved reply Store and use pre-written replies for efficient and consistent responses to frequent inquiries. | |||
| Block email and domains Enhance security and focus by blocking unwanted emails and domains from contacting support. | |||
| Round robin assignment Distribute incoming tickets evenly among agents to ensure balanced workloads. | |||
| Workload Management Monitor and manage the distribution of tasks among team members to optimize efficiency. | |||
| Agent activity log Track and analyze agent performance and activity for quality assurance and training purposes. | |||
| Reports & Analytics Gain insights into team performance and customer satisfaction through detailed analytics and reports. | |||
| Ticket Collision Detection Prevent multiple agents from responding to the same ticket simultaneously, ensuring coordinated responses. | |||
| Ticket Portal for customers Enable customers to track their ticket status and history through a dedicated online portal. |
Experience the Future of Customer Support with Eva AI Assist: Smart Composing, Summarizing, and Auto-Answer Generation in Your Unique Voice
| Eva AI Compose Utilize advanced AI to draft emails and messages, enhancing efficiency and communication clarity. | |||
| Eva AI Summary Quickly generate concise summaries of lengthy documents or conversations using AI technology. | |||
| Eva AI Auto fill Build custom filtered views to monitor conversations in real time. | |||
| Eva AI Compose (my tone of voice) Personalize your communication with AI that adapts to and mimics your unique writing style and tone. |
Experience the Efficiency of Eva AI: Our Revolutionary AI Chatbot Designed to Substantially Cut Down Your Support Volume.
| Eva AI chatbot Engage with customers using an AI-powered chatbot that responds intelligently to queries in real-time. | |||
| Eva AI answers Leverage AI to provide instant, accurate answers to customer inquiries based on learned data. | |||
| Eva Custom answers Tailor your chatbot's responses with custom answers to fit specific needs and scenarios. | |||
| Multiple content sources Integrate various content sources to enhance the chatbot’s knowledge base and response accuracy. | |||
| Snippets Use pre-defined text snippets for quick and consistent responses in customer interactions. | |||
| Conversation snippets Capture and reuse effective parts of conversations to improve response quality and efficiency. | |||
| Content targeting Deliver relevant content to users based on their behavior, preferences, or demographics. | |||
| Targeting & scheduling Schedule and target specific content to be delivered to the right audience at the right time. | |||
| Eva conversation monitoring Keep track of chatbot conversations to ensure quality and gather insights for improvements. | |||
| Usage limits and notifications Build custom filtered views to monitor conversations in real time. | |||
| Eva reports Access detailed reports on Eva AI’s performance, customer interactions, and outcomes. | |||
| Workflows for Eva Build custom filtered views to monitor conversations in real time. |
Empower Your Customer Interactions: Seamless Livechat Integration with a Comprehensive, Customizable Knowledgebase
| Livechat Engage in real-time conversations with customers for immediate support and interaction. | Unlimited | Unlimited | Unlimited |
| Livechat Widget Customization Personalize the live chat experience with customizable widget designs to match your brand. | |||
| Welcome message Greet visitors automatically with a pre-set message to initiate engagement and provide guidance. | |||
| Hide Livechat Widget Option to discreetly hide the live chat widget when offline or as per your business requirements. | |||
| Require email to chat Ensure you capture visitor contact details by requiring an email address to initiate a chat. | |||
| Customize Widget launcher logo Brand your chat experience by adding your logo to the chat launcher. | |||
| Multibrand Chatbot Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs. | |||
| Javascript SDK Methods for Livechat Integrate and extend live chat functionalities with our comprehensive JavaScript SDK. | |||
| Proactive Support Anticipate customer needs and offer help proactively with targeted messages and actions. | |||
| Public knowledgebase Provide customers with self-help options through a publicly accessible knowledgebase. | |||
| Articles Educate and inform your customers with articles covering common queries and topics. | Unlimited | Unlimited | Unlimited |
| Knowledgebase Customization Tailor the look and feel of your knowledgebase to align with your brand identity. | |||
| Unbranded Knowledgebase Offer a neutral, unbranded knowledgebase for a more generic or white-label approach. |
Create Smart Automations, Seamlessly Integrate with Your Live Chat Widget, and Deliver Superior Support Across Multiple Brands
| Chatbot Recipe Use predefined templates to quickly create effective chatbot interactions tailored to common customer scenarios. | 1 Recipe | 5 Recipe | 10 Recipe |
| Active Bot Users Track and analyze the number of users actively engaging with your chatbot to measure engagement and effectiveness. | 1k | 2k | 5k |
| Autoreply in conversation Automatically respond to common inquiries within conversations, ensuring quick and consistent customer support. | |||
| Basic Automation for conversations Streamline customer interactions with automated responses and actions for routine conversation scenarios. | |||
| Multibrand Chatbot Manage customer interactions across multiple brands with a single chatbot, customized for each brand's unique needs. |
Give customers the support they need before they Ask. Manage Everything from Conversations, Tickets, Customer Data, and Reporting to single platform
| Whitelable-CNAME Build custom filtered views to monitor conversations in real time. | |||
| Survey Builder Easily create and customize surveys to gather valuable customer feedback and insights. | |||
| App Permission Control and manage access to various app features, ensuring security and role-appropriate usage. | |||
| Custom Roles Define and assign custom roles within your team for tailored access and workflow management. | |||
| Social Login - Google Enable users to conveniently sign in using their Google account, simplifying the login process. | |||
| Public API Integrate your system with other services and extend functionality using our accessible public API. |
Give Conversational support where it works best for your customers.Connect with a Wide Range of Apps and Integrations to Boost Your Efficiency
| Social Media | |||
|---|---|---|---|
| Social Media Build custom filtered views to monitor conversations in real time. | |||
| Facebook Page Integrate your Facebook Page to manage interactions and enhance customer engagement. | |||
| Instagram Leverage Instagram integration for customer support and marketing opportunities. | |||
| WhatsApp Offer support and engage with customers directly through WhatsApp integration. |
| Ecommerce | |||
|---|---|---|---|
| Shopify Integrate seamlessly with Shopify for efficient e-commerce management and support. | 1 Store | 3 Store | |
| Woocommerce Leverage WooCommerce integration for enhanced e-commerce features and customer support. | 1 Store | 3 Store | |
| Ecwid Connect with Ecwid to streamline your e-commerce operations and customer interactions. | 1 Store | 3 Store | |
| Shopline Integrate Shopline to expand your e-commerce platform with additional features and support. | 1 Store | 3 Store |
| Other Integrations | |||
|---|---|---|---|
| Zapier Connect and automate workflows between your platform and hundreds of other services with Zapier integration. | |||
| Pabbly Integrate seamlessly with Pabbly for efficient online form creation and data collection. | |||
| One Signal Enhance your communication with OneSignal's powerful push notification service. | |||
| Google Analytics Gain valuable insights into user behavior by integrating with Google Analytics. | |||
| Webhook Create custom integrations and automate data transfer with Webhook connectivity. | |||
| Envato Easily integrate with Envato for access to a vast library of creative assets and tools. | |||
| Weglot Expand your global reach with Weglot's multilingual translation capabilities. | |||
| Chargebee Simplify subscription management and billing processes with Chargebee integration. | |||
| Slack Integration Improve team collaboration by integrating your platform with Slack. | |||
| Custom Apps Enhance functionality by developing and integrating custom applications tailored to your needs. | |||
| Zendesk Migration Seamlessly migrate your data and workflows from Zendesk to our platform. | |||
| Freshdesk Migration Efficiently transfer your customer service operations from Freshdesk with our migration tool. | |||
| Ticksy Migration Easily move your support system from Ticksy to our platform without losing data. |
Leverage Advanced Reports for Comprehensive Analysis and Smarter Decision-Making
| Prebuilt Reports Access a range of ready-to-use reports to quickly gain insights into various aspects of your operations. | |||
| Agent performance report Evaluate individual agent performance metrics for quality assurance and training opportunities. | |||
| Custom reports Create tailored reports to meet your specific data analysis needs and objectives. | |||
| SLA Management Dashboard Monitor and manage service level agreements (SLAs) effectively with a dedicated dashboard. | |||
| Export reports Easily export reports in various formats for sharing, presentation, or further analysis. | |||
| Effectiveness Reports Assess the impact and effectiveness of your customer support efforts through detailed reports. | |||
| Reporting Drill-downs Delve deeper into your data with drill-down capabilities for more granular insights. | |||
| Realtime Dashboard Stay updated with a real-time dashboard providing live data on key performance indicators. |
Team & Advance Plan : AI-Copilot & AI Chatbot
