Zendesk is one of the big names in the customer support platform, but when it comes to pricing, is it worth spending?
Zendesk is on the first list when you find “help desk software“, and it has been widely used by large-scale businesses. It has pay per agent and it might not be affordable for some of the business.
Understanding Zendesk pricing can be a bit difficult, but we have made it easier to understand all the Zendesk pricing plans.
Key Takeaway :
Zendesk offers various pricing plans, but it may not be affordable for all businesses, especially small to medium-scale ones. Desku, on the other hand, provides transparent pricing with native features built into the product, making it a more cost-effective option, especially for SMBs and e-commerce businesses.
What Do You Know About Zendesk?
Zendesk is a popular cloud-based customer service platform that focuses on its primary objective, which is to streamline customer interactions across manifold channels like social media, email, phone, chat, and self-service portals.
As we discussed, that how Zendesk determines pricing are per agent, it is important that you first sort the “agent” needs in your business and what actually agents do?
Agents are someone who will be responsible to manage the customer queries, answer to your customers, and manage everything considering customer engagement. Basically a person who will log in to the Zendesk account.
While they ease the customers with a wide range of tools to help businesses organise and manage their customer support operations, Zendesk plans comes with can muddle your head as it is too costly and may not be investment-worthy.
Why Zendesk support plans is costly? What are their pricing? Let’s find out in this article!
What does Zendesk do?
Zendesk tells itself as as the help desk platform which is also CRM, that helps in improving customer satisfaction and managing customer queries. Since then, Zendesk has been the biggest SaaS company of all. Zendesk provides a wide range of features and functionalities that provide flexibility in managing customer queries.
Zendesk features have been distributed in the wide pricing plan so we must compare the pricing plan for you to make it much easier to understand.
Let’s get into the pricing plan!
| Annual Billing | Pricing |
|---|---|
| Zendesk Suite Team | $55/user/month |
| Zendesk Suite Growth | $89/user/month |
| Zendesk Suite Proffessional | $115/user/month |
| Zendesk Suite Enterprise | Talk to sales |
| Monthly Billing | Pricing |
|---|---|
| Zendesk Suite Team | $69/user/month |
| Zendesk Suite Growth | $115/user/month |
| Zendesk Suite Proffessional | $149/user/month |
| Zendesk Suite Enterprise | Talk to sales |
Businesses leveraging Zendesk costs will figure out that they splurge an essential amount of money into their pricing plans, which need to be paid add-ons for key features in a costly base plan. Moreover, while Zendesk offers various tools to enhance customer engagement and contrive a knowledge base, businesses have discovered that these features don’t completely fulfil their requirements.
If we talk about 2024, Zendesk’s UI is still obsolete and clunky and relies on custom and marketplace applications that’ll incur additional Zendesk costs and provide a detrimental experience.
While Zendesk promises to offer customer support activities impressively and provides a Plan for Everyone, their charge for the essential feature (knowledge base) is up to $34/agent. Thus, it becomes crucial for businesses to evaluate the features of Zendesk and its costs and drawbacks of Zendesk.
So, stay tuned with us to learn about the Zendesk cost and pricing plans, and later on, we’ll move on to the next part, whether it is worth splurging your penny on Zendesk.
Understanding Zendesk Pricing in Depth
How much does Zendesk cost? This is the common question of every user who has come to explore the Zendesk pricing plan. You may wonder how much Zendesk Plans are per month and if Zendesk is worth it. Well, we are here to untangle all such queries of yours.
Select the number of agents you want and they will estimate the pricing for you, monthly or annually.
Zendesk Suits have Five Plans
- Team
- Growth
- Professional
- Enterprise
- Elite
You can get all these plans on a free trial basis and paid add-ons like social messaging and real-time chat. Zendesk suite plans is sometimes complicated in terms of choosing plans for the business.
Zendesk Suite Plans provides the following features
- Ticketing system
- Email, chat, voice, social messaging and more
- Help centre
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps and integrations
- Pre-defined responses (macros)
- Customised business rules (triggers and automation)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
Zendesk Suite Growth provides the following features
- Ticketing system
- Email, chat, voice, social messaging and more
- Help centre
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps and integrations
- Pre-defined responses (macros)
- Customised business rules (triggers and automation)
- Online support from the Zendesk team
- Digital onboarding and adoption resource
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
Zendesk Suite Pricing Professional
- Ticketing system
- Email, chat, voice, social messaging and more
- Help centre
- Standard bots
- Prebuilt analytics dashboards
- 1,000+ apps and integrations
- Pre-defined responses (macros)
- Customised business rules (triggers and automation)
- Online support from the Zendesk team
- Digital onboarding and adoption resources
- Multiple ticket forms
- Light Agents
- Service level agreements (SLA)
- Customer satisfaction ratings (CSAT)
- Multilingual support and content
- Self-service customer portal
- Business hours
- Customised and live analytics
- Side conversations
- Skills-based routing
- Integrated community forums
- Data location options
- HIPAA compliance
- Access to Sunshine Conversations
- Eligible for Advanced AI add-on
Zendesk and Desku: Overview and Comparison
Zendesk plan comparison is significant so that customers can make their own choices. And here, we are going to make a comparison between Desku vs. Zendesk.
Desku provides its customers with a transparent pricing list, and all of its features are built into the product, just like Zendesk, where there is an availability of a huge amount of features through add-ons that add up to the cost of your costly paid plans.
So, take a look at the Desku and Zendesk overall comparison.
| Comparison | Desku | Zendesk |
|---|---|---|
| Lowest plan | $9/per month/user | $49 per month/agent |
| Highest plan | $29 per month/user | $215 per month/agent |
| Customer support | 24/7 customer support through emails and chat for all the customers | 24/7 customer support via phone and chat is only reserved for expensive, higher-tier plans. |
| Bots & AI | Bot ecosystem is easy to use and not so expensive | Bot flows require to be built through third-party vendors, plus the complete bot ecosystem is more expensive and complex. |
| Virtual Business Assistant | $29/month | $50/agent/month |
Why Should You Choose Desku Over Zendesk?
While Zendesk showcases multiple boxes whenever you are comparing helpdesk platforms, it does not contribute to doing a great job of offering an easy-to-use and intuitive platform.
On the other hand, Desku is a purpose-built solution that facilitates getting a scalable product that’ll fit your needs at affordable pricing and is perfectly suitable for Ecommerce businesses. Talking about Zendesk, it is surely one of the expensive customer support software and you might look for multiple Zendesk Alternatives.
Moreover, it allows the company’s owners to manage customer service and seamlessly register their stores.
Some of the significant benefits of Desku:
Native AI Benefit
The in-built AI feature of Desku aids in automating customer query resolutions for faster response and boosts customer Support Agent Productivity.
Easy Onboarding
Easy onboarding means you need not wait long hours in the verification process.
Transparent Pricing
Desku does not ask for extra charges and does not have any hidden charges. Thus, get high with less and transparent pricing systems.
Easy User Interface
Desku is amongst the most accessible working customer support platforms, unlike Zendesk, for using every function and feature. From easy onboarding to the using of Desku provides an easy and straightforward user interface.
Highly Customisable
Desku platform also offers flexibility via its customer support software that lets you do customisation and helps in branding.
AI and Automation Scalability
Desku is equipped with the AI-powerful Helpdesk along with a no-code chatbot builder. Chatbot is just and drop conversational interface. AI of Desku helps your team to team to focus on more productive things than just sticking to regular queries of customers.
Is Zendesk Pricing worth your pocket?
As if we have gathered all the information about Zendesk compare plans from lower to higher and can conclusively answer the question: Is Zendesk worth it?
Desku is just the right platform that your Ecommerce business needs. In terms of flexibility, easy-to-use interface, and pricing, Desku can never disappoint you. Sign up for free 7-day trail!
Happy Exploring Desku!
FAQs about Zendesk Pricing
1. How much is Zendesk?
Zendesk has three plans:
Suite Team: $55/month
Suite Growth: $89/month
Suite professional: $115/month
2. How does Desku claim to be more cost-effective than Zendesk?
Desku offers transparent pricing with native features built into the product. It claims to have no hidden costs and offers 24/7 mail support for all plans.
3. Is Zendesk Pricing worth the money?
Zendesk offers multiple pricing plans which quite cannot be affordable by small-medium scale businesses. Similarly, Desku is curated specially for SMBs and e-commerce businesses.
