If you’ve been looking for an ideal customer support software, chances are you’ve heard about Freshdesk. What you might not know is that it comes in a variety of Freshdesk pricing plans!
Each is designed to cater to different business sizes and budgets, from the zero-cost Sprout plan for budding businesses to the full-fledged Estate plan for larger corporations.
Each plan is packed with features and tools to help you streamline your customer support. But with so many options, it’s easy to get lost in the details.
Don’t worry, we’re here to help you sort through Freshdesk’s pricing plans, billing choices, and extra features, so you can make an informed decision and get the best value for your money.
Key Takeaway :
Freshdesk offers a variety of pricing plans, catering to different business sizes and budgets, with features and tools to streamline customer support. The plans range from the zero-cost Sprout plan for budding businesses to the full-fledged Estate plan for larger corporations, providing flexibility and real value for your business. The pricing starts at $14.45 per month for the basic plan and can go up to $83.14 per month for the Enterprise plan, with features and tools becoming more extensive as you move up the pricing ladder.
What is Freshdesk?
Freshdesk, a powerful customer support tool, is here to give your business a boost. Think of it as your personal assistant, packed with high-tech features and customizable options that help you manage your customer support like a pro. Ready to explore how Freshdesk can be your secret weapon for delivering outstanding customer service? Let’s dive in.
So, what’s the real deal with Freshdesk? Simply put, it’s your go-to platform for handling customer interactions effectively. And hey, it’s pretty affordable too!
There are always two types of plans, monthly and annual. For the monthly basic plan of Freshdesk, it starts at $14.45 per month and if you choose the annual plan, customers are charged $999 per month
Whether you’re just starting or you’re already a big player, Freshdesk has a price package that works for you. Plus, it’s flexible – you can switch up your plan whenever you need to.
But Freshdesk isn’t just about being cost-effective. It’s about adding real value to your business. Imagine this: easy ticket management, convenient self-service options, and high-tech features, all at your fingertips. Sounds like a great deal, right? And that’s not all – Freshdesk also takes care of your data security, giving you one less thing to worry about.
Overview of Freshdesk Pricing Structure
If you’re thinking about using Freshdesk for your customer support, you’ll want to get your head around their pricing setup first. There are five plans to choose from – Sprout, Blossom, Garden, Estate, and Forest – and each one is tailored to different size teams and budgets. So, let’s break it down.
The Sprout plan is completely free, perfect for those just starting out. But as your needs grow, you might want to consider the other plans. Each one is a bit pricier than the last, with Forest being the top-tier option. The more you pay, the more features and tools you get. And remember, the cost is per user each month, so if you have a big team, your bill will reflect that.
Let’s talk about features. Each plan has a bunch of different things to offer. For example, Blossom comes with automation tools, while Estate and Forest have powerful analytics and features designed for large businesses. Plus, if you need something extra, Freshdesk has a range of add-ons you can buy.
As for payments, Freshdesk won’t hit you with cancellation fees. This means you have the freedom to change your plan whenever you need to. All in all, it’s about understanding what each Freshdesk pricing plan includes and figuring out which one suits your team best.
Understanding detailed Freshdesk Pricing plans
Let’s unravel the pricing plans of Freshdesk, shall we? From the no-cost option right up to the all-inclusive Enterprise Plan, each one has something unique to offer depending on what your business requires.
As you move up the pricing ladder, you’ll notice that the features become more extensive. This ensures you’re equipped with all the tools you need to make your customer service shine.
Freshdesk Free Plan
The free plan of Freshdesk, titled “Get going for free,” offers a cost-free solution for basic customer support needs. It includes integrated ticketing across email and social channels, a knowledge base, ticket trend reports, out-of-the-box analytics and reporting, and team collaboration tools.
Users can select their data centre location and receive 24×7 email support. This plan accommodates up to 10 agents, making it a suitable option for small teams or businesses just starting with customer support. For more details, you can visit the Freshdesk Pricing Page.
Freshdesk Free Plan consists of:
The free plan is always up for the starting with Freshdesk but it has limited features, let’s get into all the features that consist in this free plan;
✅ Ticketing system across email and social media platforms
✅ Ticket dispatch
✅ Knowledge Base (for self-service)
✅ Reports and Analytics
✅ In-house team collaboration
✅ Email support 24/7
Freshdesk Pricing [Growth Plan]
Monthly Plan: $14.45 per month
Annual Plan: $999 per month
The growth plan of Freshdesk is considered to be the best for an industry that is industry-leading and growing business in the market and wants to try out customer support in their company. The features that are included in the Freshdesk Growth Plan are included below;
Everything that is included in the free plan along with
✅ Automation
✅ Collision Detection
✅ 1000+ marketplace apps
✅ Help Desk Reports and Analytics
✅ SLA Management and business hours
✅ Custom Email Server
✅ Custom ticket views
✅ Customer ticket fields and status
✅ Custom SSL
✅ Easily track time spent by agents on tickets
✅ 24/5 phone support
Freshdesk Pricing [Pro Plan]
Monthly Pricing Plan: $51.8 per month
Annual Pricing Plan: $43.37 per month
If you are looking for advanced customer support for your company, people usually go for a pro plan of Freshdesk. Let’s understand the features that are included in the Freshdesk Pro Plan;
Features that are included in the Growth plan are included in the pro plan, let’s see what features are included in the pro plan;
✅ Multiple products
✅ Includes up to 5000 Collaborators
✅ Round-robin routing
✅ Custom Roles
✅ Custom objects
✅ Custom Reports and Dashboards
✅ Segment customers for personalized support
✅ Customer journey
✅ Canned forms
✅ Manage versions in the knowledge base
✅ Community forums
✅ Extendable API Limits
✅ CSAT surveys & reports
✅ Multiple SLA policies & business hours
✅ SLA reminder & escalation
✅ Multilingual knowledge base
✅ Custom apps
✅ Average Handling Time (AHT)
✅ Custom Metrics
✅ Report Sharing
Freshdesk Pricing Plan [Enterprise Plan]
Monthly Pricing Plan: $83.14 per month
Annual Pricing Plan: $68.68 per month
This pricing plan is meant for those who are looking for fully featured bots and premium customer support for their business. This brings the maximum value to the company where any business owner or customer support agent does not need to go anywhere but can perform everything that is needed to be done considering the customer support.
Let’s understand what features are included in the Enterprise Plan of Freshdesk. It includes features that are available in the Freshdesk Pro Pricing Plan and along with that;
✅ Unlimited products
✅ Sandbox
✅ Easily manage agent shifts across time zones
✅ Audit log
✅ Skill-based routing
✅ Knowledge base approval workflow
✅ Flexible knowledge base hierarchy
✅ IP range restriction
Why Desku is a better choice than Freshdesk?
Freshdesk does a great job with its feature-packed service platform. However, I’d suggest giving Desku a try for a couple of reasons.
Firstly, Desku has a more straightforward ticketing system and a contact centre that’s easy to navigate. This makes it a breeze for both your support team and your customers to use.
Now, you might be thinking, what sets Desku apart from Freshdesk? Well, it’s the AI features and bots designed for agents. With Freshdesk, you only get these cool AI functions if you opt for the more expensive plans. But with Desku, all plans get to enjoy these features. So, even if you’re on a basic plan, your customers can still benefit from AI, which can make their service experience way smoother.
Another point worth noting is the pricing. Freshdesk has a detailed pricing structure, with plans, billings, and add-ons, which might seem appealing. However, Desku can be a more budget-friendly choice. They have a simple, clear-cut pricing system with no hidden costs or add-ons. This means you get to manage your budget and resources better while still offering great customer service.
