To run a business, it’s not just the need for the website but also the ways your visitors and customers can easily engage with your support team or at least gain answers that they are looking for.
Whenever you open any website or visit any brand’s page, you might see how the website chatbot pops up where you can automate your conversation and ask queries. You might come across various website chatbot examples that help to have a conversation or you can have the reference from the knowledge base articles integrated into the widget.
This blog will tell you about the well-known website chatbot examples that will help you understand how chatbots will help you elevate customer engagement.
Key Takeaway :
Chatbots are becoming increasingly important for businesses as they can help with customer engagement, lead generation, and data collection. They can also collect feedback from customers seamlessly while having a conversation, and are used by a wide range of industries including banking, healthcare, real estate, and more.
What is a Website Chatbot?
When you break down the word “Chatbot”, you will come to know that it is automating conversation through bots (robots). With the perfect training given to them, they will be immaculate and approach the conversation exactly the way it is expected by customers/visitors.
There are two types of chatbots some give answers in advance and some of them are trained with AI capabilities that can resonate the conversation with humans giving the right and relevant context.
The best thing about chatbots save time and according to studies Chatbots will save up to 2.5 billion hours of manual effort in 2024. Now imagine your business saving up almost half of your manual efforts and time.
Let’s understand in better ways why Chatbot is important in the business.
10 Best Website Chatbot Builders to Implement in Business
1) Desku Chatbot
Desku is an all-in-one customer support chatbot that helps to streamline all customer queries under one platform. Chatbot of Desku is a no-code chatbot builder platform that helps to build the whole chatbot with and just-and-drop conversational interface. There is no need for coding and any non-tech person can build and automate customer conversation.
How does Desku Chatbot make conversation easier?
🎯 Its natural language processing capacity helps in having conversations with customers seamlessly even in the absence of a customer support agent.
🎯 Easy human handoff to human support agents to precisely understand the customer needs.
🎯 24/7 availability for providing customer support
Desku helps boost the customer support experience and helps customers overcome waiting times. In a way, customers no longer have to wait for human support agents to come online and wait for their replies.
2) The Body Shop
The Body Shop is one of the premium body product brands that helps. It is a global brand that serves their product with the best quality. It has a wide range of products for body, face, hair, makeup fragrance and much more.
The Body Shop Chatbot helps in sorting the queries through single clicks. You can ask them endless questions regarding products and if any offers are going on. It has some questions like;
💆🏻♀️ How do I track my order?
💆🏻♀️ How do I place an order on your website?
💆🏻♀️ Cancel my orders
💆🏻♀️ Payment methods that are accepted
💆🏻♀️ International shipping process
💆🏻♀️ Other things that you need assistance with
3) Sendible
Sendible helps in managing your social media accounts at some scale. This agency helps target the right audience and get new customers, and it is an all-in-one platform solution for any business to move forward. From scheduling to audience engagement, everything is managed by Sendible.
The chatbot of Sendible helps in solving the most common queries with just one click. It directly gives an option of;
⭐️ Sendible features and plans
⭐️ If you are already a customer, you can raise a general query
⭐️ Request a demo if you want to explore it
Raising queries with Sendible is much easier it gives prompt replies and instant solutions.
4) LG
LG is considered the best electronic product that sells everything you need. It is known as Lucky Goldstar and has specialised in the form of consumer electronics, home appliances, mobile devices, and other appliances for years.
Now that LG is a world-renowned brand, as a customer to find relevant products that too on budget is a tough task. The LG chatbot helps in choosing and looking for the brands. Contact the support agents if you have any other queries to ask and look forward.
5) Nykaa
Nykaa is one of the best Indian beauty product selling platforms which sells every beauty product. Guess what, we are often confused regarding what skin or hair product to buy and which will suit best you. Of course, we want a genuine recommendation.
Nykaa chatbot helps in recommending the right and relevant product for your skin, hair or body. It automatically drives to the beauty advice that consumers are looking for without wasting a minute and helps in conducting direct conversations.
6) Hubspot
The history of Hubspot starting with the chatbot is interesting, It was implemented out of necessity. Whenever their customers had queries, they had to fill up lengthy forms which did not work for a long time. They immediately realised it and found out chatbot as a solution which was a simplified version of contacting and interacting with customers.
Even the questionnaires were easier to build with the chatbot and interact with customers. The process of customer support through chatbot helps make customer interaction easier and provides instant solutions to customers. From showcasing the products through a chatbot or running a survey of products, everything is easier.
7) Domino’s
Domino’s is the most wanted food chain that also makes it easier for customers to order food, see the food suggestions for ordering, track the delivery, and also provide customers one option regarding providing feedback if any. It provides easy human handoff that helps in contacting the Domino’s nearby outlet.
Most of the processes that you require from ordering to providing pizza delivery, can be done automatically. There is no extra effort required and can easily re-order your favourite order with just one click.
It provides the:
🍕 Track current order
🍕 Queries and Feedback
🍕 Stores near me
🍕 Contact store (nearby Domino’s outlet)
8) Scripbox
Managing wealth is one of the important things and it should be done in the right ways. May it be implementing the investment or knowing about it precisely. The chatbot of Scripbox is one of the independent chatbots that helps investors put their money into the right funding schemes. It guides it in every financial aspect that you need to understand deeply.
So the chatbot is trained finely in a way that it will solve financial problems in minutes without letting the role of customer support agent barge in. Chatbot narrows down the solutions and drives in the right direction hassle-free with specific and insightful solutions.
9) IKEA
IKEA is one of the best brands in retailing furniture products. From home decor to office decor, it is a one-stop solution to make a perfect home. As it provides a wide range of products, it might be difficult for customers to choose the best product for selection.
Chatbot of IKEA helps you with everything product recommendation, tracking the delivery status of ordered products, or even rescheduling deliveries which is one of the greatest options any customer can get. Write down any queries that you have regarding IKEA.
10) Peloton
Peloton is a renowned e-commerce brand that sells gym equipment and by now we know completely how Chatbot is in the e-commerce business. Customer engagement with customers becomes easier and decreases in the load of customer ticket queries.
As you can see, Peloton has suggested their products in the chatbot for customers or visitors to look for them further and gain more information. This will help customers or visitors to directly jump on the particular product they are looking for the information for so that they do not have to make an effort to search and keep on looking for it.
Why does your business website need a chatbot? [Benefits]
Businesses have a lot to serve each day in terms of efforts and hence, it becomes much more important to understand the ways on how to ease it. The first way is to reduce the customer interaction load by implementing a chatbot in the business. What wonders can a Chatbot do to your business? Let’s understand
📌 Immediate and proactive replies to customers/visitors
Customers will always expect immediate responses and why not? Delayed replies are the biggest turn-offs for any business to maintain its reputation in the market. Peak working hours make it difficult to manage customers’ constant incoming queries but your customers should not stay unattended. Chatbots come to the rescue. It helps in attending to all the customer’s queries immediately. The automated answers and replies will solve common and repeated customer queries instantly without waiting for any human support agent to come online.
Do you know almost 58% of customers expect that their queries should be immediately sent and responded to within few seconds, and 58% is not a small number to ignore if you have still not implemented chatbot in your business.
In this era, you shouldn’t test the customer’s patience and give away the replies immediately to make them understand that you are there for them.
📌 Get in touch with a wide audience
With a chatbot, there is no limitation on interacting with customers. From 0 to infinite numbers, all will be approached within seconds. Imagine as a human agent that would be a little difficult to do and get back to every customer. Considering any business, their prime motive is to reach out to the wider audience in one go and that can be only possible with the implementation of Chatbot in the business.
Engagement with customers and with a larger audience becomes much easier through chatbots because chatbots do not get tired.
This is not just a random theory but it is marked that almost 69% of customers are satisfied with the chatbot interaction. Now why would you not want larger audience getting satisfied with your business customer experience?
📌 Collect surveys and feedback
Your business is a lucky one if you receive timely feedback from customers. Taking feedback is just an act of knowing your customers better and knowing your customers means turning business into customer-centric.
If you are still wondering how to collect customer feedback, well chatbot helps take feedback from customers seamlessly while having a conversation. Know your customers better by training your AI chatbot that helps in collecting feedback.
📌 Lead generation and data collection
Chatbots help in taking and collecting leads of customers, as in who interacted with the chatbot and what kind of help they were looking to get. Understand better how website chatbot helps in generating leads;
♦︎ Qualify Visitors: Train chatbot in a way that they ask the relevant and right questions at the right time. For eg: Are you looking for more information on this particular product or service?
♦︎ Automate lead segmentation: Use lead generating with automating lead generation tactics based on their interests, questions and queries. The concern will help in building better engagement with customers.
♦︎ Prompt follow-ups: As said, follow-up messages are more important than the first message that is sent. To maintain customer engagement, there must be prompt follow-up messages sent.
♦︎ Gather contact information: Easily design chatbot in a way that it asks for customer contact information like email ID, and contact number to message and follow up later.
What kind of Businesses use Chatbots?
Every business that has a website needs the best chatbot that helps automate customer conversation.
1 Banking and Financial services
2 Healthcare industry
3 Travel and Hospitality
4 Real estate
5 Education
6. Customer service
7 Human resources
8 IT and technical support
9 Marketing and sales
10 Governement services
11 Entertainment and Media
12 Restaurants and Food Services
and much more!
Conclusion
As you have come across multiple website chatbot examples, you are now sure how important it is to have the best chatbot platform to implement in the business. Generally, a no-code chatbot builder will help to build chatbots hassle-free. With the elevation of customer engagement, you can gain the maximum trust of customers or visitors.
With Desku, you can build the best chatbot recipe to implement it in your business website. Implement the chatbot in your business and see how your customer support agents can focus on more important things than just replying to consistent repeated queries.
